Maximising Performance
Performance management for team excellence
Reasons for attending this programme
Do you worry that you’re ‘over-managing’ and feel too directive or heavy handed? Or perhaps you feel that you need to show a bit more control of your team? Would you like your team members to take more responsibility for improving their own performance? Do you sometimes worry about discussing performance issues with staff?
There is greater emphasis in the new inspection framework on linking performance and compensation decisions. Whether you manage one person or a whole team, managing individual performance, aligned to business objectives, is key to success. But often it’s difficult to do. Time pressures, unclear goals and expectations, differing perceptions and concerns over challenging conversations can often lead to this area being neglected until minor concerns become big issues. This course will enable you to take control, manage problems promptly and tap into the potential of all your team members.
What this training is about
This programme identifies the most common difficulties managers have in dealing with day-to-day performance issues, whether they’re related to attitude, behaviour or capability. Taking a clear, structured approach to managing performance, you’ll learn how to clarify expectations, how to identify performance gaps and what needs to happen to remove unproductive behaviours and maximise performance. Key coaching skills, including giving effective feedback, asking for input, listening, reinforcing effective behaviour and redirecting ineffective behaviour are all covered. You will consider a structured and systematic approach to handling difficult discussions confidently and explore ways to keep good staff motivated and working at their best.
During this programme you will learn:
- A structured approach to managing day-today performance
- How to set goals, objectives and expectations that are meaningful
- How to ensure KPIs are central to all decisions
- How to identify and communicate performance expectations
- How to accurately assess individual performance levels
- Identifying performance gaps and the reasons why
- How to manage unproductive behaviours quickly and appropriately
- The use and value of coaching to maximise employee performance
- Key coaching skills for both improvement and development
- Handling difficult conversations confidently
- How to keep good performers engaged and forward looking
Impact:
- Staff are more focused on what really matters
- Motivation increases
- Rise in productivity
- Better team working
Duration: 6 hours
Fees on application
Mulberry Lawn, Quay Lane, Brading, Isle of Wight PO36 0AT
Tel +44 (0)1983 400771 - This email address is being protected from spambots. You need JavaScript enabled to view it.
Reg in England 3959853 VAT No 757 594 085