Handling Difficult Conversations
Tackling difficult issues with staff: professional, confident, effective
Reasons for attending this programme:
Do you dread those difficult, challenging or sensitive meetings with staff and colleagues? You have to tackle behaviour or underperformance, give bad news, or provide uncomfortable feedback? Learn how to maintain professionalism, grow in confidence and be more focused and effective in these difficult conversations.
What is this training about?
This programme will help you to develop a set of key skills to help you prepare for, deliver, and evaluate difficult conversations. It will provide you with the tools and strategies to overcome obstacles and focus on your desired outcomes when tackling difficult issues with your staff and colleagues. You will be more skilled in dealing with underperformance and giving difficult feedback.
During this programme you learn:
- How to prepare for difficult conversations
- How to structure the conversation
- Ways to create a positive atmosphere and maintain a positive approach in tense situations
- How to identify and then handle objections effectively
- Skills to build agreement aligned to desired outcomes
- How to maintain calm professionalism, when under pressure
Impact
- Increased self-confidence conducting difficult conversations
- Increased effectiveness in dealing with underperformance
- Productive staff relationships
- A more open and honest approach to dealing with difficulty
- Improved leadership and management skills
Duration: 6 hours
Fees on application
Mulberry Lawn, Quay Lane, Brading, Isle of Wight PO36 0AT
Tel +44 (0)1983 400771 - This email address is being protected from spambots. You need JavaScript enabled to view it.
Reg in England 3959853 VAT No 757 594 085